There is some general logging of service use, including the date of connection and whether it's AM or PM, and a very approximate idea of transferred data (the service only records whole 100MB blocks, so a 379MB data transfer is logged as 300MB). The privacy policy explains that there's no logging of originating IP addresses (a possible way to identify you), precise timestamps (when you connected or performed some action), DNS queries, browsing history or transferred data. (If you're allergic to small print and just want the basics, though, check out HMA's no log blog post for a quick explanation.) The main reason for the cluster of documents is that HideMyAss! has organized important sections into separate areas, making them easier to find, and most of these are clearly structured and well-written. This isn't quite as bad as it first sounds. HideMyAss! has so much small print that the Legal section includes a sidebar with no less than 13 separate sections, and many of those are also very lengthy (the privacy policy alone has more than 5,000 words). HMA has been audited to confirm its no logging credentials (Image credit: HideMyAss!) Privacy and logging HideMyAss! understands this, and doesn't care how many previous refund requests you've made, just as long as it's at least six months since the last one. That makes sense – they don't want freeloaders claiming over and over again – but it could also be a little unfair, if, say, you're just trying the service again years later to see if it might work for you. Most VPNs say that they won't issue a refund if you've ever claimed a refund from them before. This includes plenty of jargon-packed small print, but there's also an unusually generous extra.
If you buy, and then run into problems, you're protected by a 30-day money-back guarantee.
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Be careful, though – you must hand over payment details, and you're automatically billed for the annual plan when the trial ends, unless you cancel (fortunately, that's easy to do online).
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(Payment options vary by region, but the website has a helpful guide here.)Ī 7-day free trial gives you a decent amount of time to try out the service. HideMyAss! doesn't support Bitcoin, whatever plan you choose, but you can pay via cards, PayPal, Apple Pay, Alipay and various other methods. HideMyAss accepts credit cards and PayPal for payments, as well as Apple Pay and other alternatives (Image credit: Avast) Those low Private Internet Access prices cover up to 10 simultaneous connections, and Windscribe's annual plan, just $4.08 a month, has no device limits at all. If you've got a lot of devices to protect, though, HMA doesn't look like such a good deal. Ivacy's five-year plan is a tiny $1.19 a month. Private Internet Access charges $3.33 a month for its annual plan, and just $2.03 for the first term of its three-year plan. Shopping around can still save you a little cash, though. $4.99 a month is a fair annual price which beats vendors like Hotspot Shield ($7.99) and ExpressVPN ($8.32). (The same price as the one-year plan? Maybe that's why it's hidden away on another page.) These appear to support up to five connections only, with no 10-device choice. There's also a six-month plan at $8.99, and a two-year plan at $4.99 a month. Track down the right page and you'll find an $11.99 monthly billing option. The seeming lack of a monthly plan puzzled us – but in fact there is one, but HMA hides it away on an 'extended' pricing page, presumably because it wants users to buy one of the longer-term plans. If you've got lots of hardware to protect, you might want to choose the 10-connection option, but that bumps up the price: $7.99 a month on the annual plan, $6.99 for two years of coverage, or $5.99 for three. You can get support for up to five simultaneous connections for $4.99 a month on the standard annual plan, dropping to only $2.99 over three years. The HideMyAss! main pricing page looks short on options with just a couple of plans. Paying extra allows you to cover up to 10 devices, or you can set up the service on some routers and connect as many devices as you need: it's your call. HideMyAss! supports up to five simultaneous connections with its baseline plans.
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